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Biz Builder Lunch & Learn – Amp up Your Team’s Customer Service
Jan 26, 2017 @ 11:00 am - 1:00 pm
Amp Up Your Team’s Customer Service
Good customer service every day by every single member of your team is vital to the overall health of your business. Excellent customer service pays big dividends.
1. Service is what customers remember. Your employee “is” your company. Through daily interactions, customers may remember your company fondly or you may lose a customer and gain bad press.
2. Customer service reflects heavily on your entire business. If you offer great customer service, people assume you have great products – and vice versa. Plus, they feel confident that if they experience a problem, you will give them the help needed.
3. Excellent customer service shows customers you care. Customers who feel as though a company cares about them are more likely to refer others and become repeat customers.
4. It’s a great marketing angle. When real-life customers talk about how great your customer service is, those reviews and testimonials serve as a powerful marketing message.
Okay, so it really is vital and you have talked to your staff about it, but what else can you do to make sure they believe it and know how to achieve it? You and your team can attend this Biz Builder Lunch n Learn to learn how one company excels at it. Hear from accomplished Chick Fil-A owner/operator and speaker, Joe Weber.
Chick Fil-A has achieved numerous awards for customer service excellence:
2015 Choice in Chains Award The “Choice in Chains” awards are presented as a result of a national survey of consumers from across the country who are asked to rate their favorite restaurants by food category. Chick-fil-A has received this prestigious award 15 of the past 16 years.
2015 Consumer’s Choice Award Chick-fil-A’s captured the top spot for “pleasant, friendly service” in Technomic’s 2015 survey which asked 85,000 consumers to rate 120 leading restaurant chains on more than 60 attributes.
2014 Customer Service Hall of Fame Chick-fil-A is the only restaurant named to 24/7 Wall Street’s 2014 Customer Service Hall of Fame after a survey of 2,500 adults were asked about the quality of customer service at 150 of America’s best-known companies across 15 industries